Georgia Bobar
Absolute disgrace of company! You pay peanuts, you get monkeys! I signed up with this company thinking that they will help me with my first e-commerce business, and from the beginning, something looked wrong. -Hidden fees when you sign up / Pricing not clear/Service description not clear - Even though I signed up for almost everything they offered, the bookkeeping service they offer includes just the bookkeepers categorizing transactions wrongly and not making an effort to get the accounts numbers right. - They use Pandle. Compared to Xero this is rated 1/10. - Communication is ridiculous! Information getting lost between at least 5 staff emailing regarding different matters or in the same email chain - "My accountant" only available for a phone call weeks in advance. However, if you email her, 3/5 times I get a leave auto-reply... - I needed to repeat and re-confirm things multiple times -Mentioned multiple times I want to cancel the contract but they waited for another payment to go through and then remind me of their T&C that no refunds are given! Due to all this, bookkeepers started working on my accounts 3 or 4 days before the VAT deadline. The accounts were not accurate with my balances so now I might risk a fine, lost the pre-payments to them, and have to start over with another accountant company. Thanks, The Accountancy Partnership for your help so far. I wish nothing but no further business for you in the future.
4 months ago
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The Accountancy Partnership has a 4.82 average rating from 300 reviews

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