A little disappointing this time around. Admin problems aside, I found that I had to ring to establish the reason for the delay in my order. I was initially told about the admin issues, then that they were awaiting a stock delivery to complete my order [which had just arrived] and when my order did finally arrive the said item was not included and they apologised and said they would have to issue a refund.. Then I had to ring to chase up the refund and lastly it was a small order and it arrived in a large JIFFY envelope. I was charged the princely sum of £4.