Still have not received the product I ordered. Order was "shipped" on December 14, 2020 and still have not received it. Contacted Customer Service, who had no information on where the shipment was as their basic shipping does not include tracking. They "shipped" a replacement on January 11, 2021, but that still has not arrived and it's two weeks later. Was told last week to let them know if I still don't have it after another two weeks. Would think it would be wise for them, as every other company I order from, would have tracking on all shipments to aid in tracking down missing shipments as well as letting customers know when their shipment will arrive.