After you have place the order online, you then have to call them up saying you want the transfer to be dealt with even tho you select it online. They then Send you a email asking to send them your log book via special delivery with a note of the plate you have bought and a copy of your licence. You won't be able to pay for the transfer until they do it for you. You will then get a call a few days later asking to pay for the transfer fee over the phone. After payment has been given they then will send out your new log book. The guys on the phone come across really passive aggressive aswel which was wierd.