Ordered an advertised whirlpool bath package to be informed that the advertised size was not available, helpful staff recommended an alternate which I accepted. Bath arrived on time no damage, but was covered in glue fingerprints where someone had got the transparent glue sticking the pipes together on their hands and left prints on the bath. These have to be gently scrapped off with a finger nail. Installer first thought they were scuffs but it is was just glue. Staff blamed apprentice so let that go. Bath panels supplied were different styles, one stepped one straight. The panels just stood together at the corner, no overlap to stop water ingress from splashes and I wanted two that matched otherwise it looks silly. After a week of tooing and frowing I couldn't get them to supply a matched pair and they offered a refund, leaving it for me to resolve myself. Seem to be good when all goes well, but when something goes wrong they struggle to cope. Wasted a lot of time before dumping problem in my lap so not happy about that at all as my refurbishment will now overrun because of them.
5 years ago
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The Whirlpool Bath Shop has a 4.79 average rating from 943 reviews

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