The Woolroom products are of unequivocal quality and immensely beneficial to my medical condition, however it is such a shame that their customer service is lacking and there are three issues to name; poor communication, questionable stock and dubious "white gloved" delivery service. Nearly every time I have contacted The Woolroom I have waited days for a reply and had to send chaser emails, eventually going through the managing director to attain resolution. I paid for the silver delivery service. My Luxury 9000 double mattress was delivered by two "Panther" couriers who had dirty hands and showed no care in the transport of the mattress e.g. dropping it on the ground off the lorry, I received a marked/dirty mattress in torn old plastic that had been obviously re-tapped with a previous delivery notice dated 15/2/2016, indicating that it was old stock. When I made my order end of May 2016 I was informed that I would need to wait 6 weeks or so for the mattress to be made, which I was more than willing to do. Miraculously a few days later I was informed by telephone that a Luxury 9000 mattress was now available. I question whether this mattress was actually brand new and I do wonder what truly happens to the returned "30 day sleep guarantee" mattresses. I insisted on the mattress being replaced through a different courier Network 4 as The Woolroom did not provide any reassurances that the difficulties with the Panther couriers had been resolved. If there was another company in the UK who provide these quality products to support my medical condition, then I would have cancelled this order with The Woolroom. I really hope that The Woolroom will seriously look to improving their customer service.