Order placed at 17:30 on Wed 28th September 2016. Payment by Paypal. A week later, the status of my order had not progressed so I contacted the company, to be told that one item had not been in stock but had been received the previous day (Tues 4th Oct). I asked why I hadn't been informed of this, and no satisfactory answer was provided. Despite my items now being in stock, my order was still not despatched until Mon 10th and received on Tues 11th October. In this age of instant communication, it's unacceptable not to keep customers informed and I consider 12 days to receive, what appear to be, standard stock items very poor customer service indeed. Only the quality of goods stopped me from rating 1 star.