Dear All at Wool Room,
Your initial advert gives the impression that a mattress could be delivered in 70 hours.
My first enquiry about a delivery date was by e-mail. I received no reply from you to that. When after a week or more I phoned your office I was told it would be delivered in 7-10 days. Fine no problem. After 12 days (Friday 3rd Feb) we get a message from your delivery people at 9.06 in the morning asking us to confirm Monday 6th Feb for delivery. We were out. On coming home we phoned the delivery people as directed, to say Monday would be fine. Too late, the deliveries had already been planned. Can't do it until Saturday 11th of Feb. We had got rid of the old mattress on the understanding delivery would be within the 7 to 10 days.
Not overly happy about that.
7 years ago
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