US buyers beware. The quality of the pillow is well made. However, I was unhappy with the comfort personally. The company said they would have a shipping label for me, but I never received it. After emailing a few times with no response about the shipping label, I went to see how much it would cost to ship. Warning, if you are dissatisfied you have to pay for shipping and the cost to ship was ridiculous, therefore, not worth sending back. After emailing the company, explaining the situation the company disregarded my emails and never replied to them. Also, the zipper part was broken, which I can live with; I cannot live with the fact that the company didn’t seem concerned about my dissatisfaction. If they truly cared about their customers, they would have made it right. Very disappointed.
1 year ago
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woolroom has a 4.79 average rating from 4,755 reviews

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