The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.79

3.8 Rating 522 Reviews

67 %

of reviewers recommend The Home Lighting Centre

Company Reviews

Questions

Metrics

3.8

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Write Your review

Tell us how The Home Lighting Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“https://www.instagram.com/romulo_op/ this is the owner's instagram profile. Look at them haviing a vacation using your money! I know them coz I worked with them before. They didn't give our salary!”

Helpful Report

Posted 3 months ago

“All videos and advertising shows poles and brackets in the box with the lights. When I received them there were no poles or brackets. Sent them an email and they said they could where their might be some confusion. But poles and brackets were not included but I could purchase them. Asked for a return label and refund and they pointed out their clause in their "terms and conditions" which say I have to pay to return them and there is a $30 per item fee. Which is not in their "actual and ready available" return policy. Do not buy from this company because of their false advertising and poor customer service.”

Helpful Report

Posted 8 months ago

“This place is a complete scam , run !! I purchased 4 cameras for 1200 dollars. I’ve spent over tens of thousands of dollars over the years for property security . I didn’t need much of a camera but I thought how lovely on their website. Well after going through the process of setting them up and installing . I went to look at the footage . Of course they hardly work well now not at all. Worst piece of plastic junk I’ve ever seen. I called for two weeks no answer left voicemails and sent emails . They gave me some cheesy instructions which I did. And they still didn’t work . Reached out to the manufacturer still didn’t work . It misses about 90% of any activity when it does work. They told me I could return if I had the “original boxes “ and I’d have to pay 150 dollars to return. I threw the goofy boxes away though I had all the pieces. They said they won’t return them. …. If you can’t return a DEFECTIVE product without boxes I ask why??? Probably because they plan to resale them. I don’t care about the 1200 dollars as much as I fear for any possible person who spends their money to receive such fraudulent service and products. I sent the items back regardless . I’m sure they will just send them to someone else and do the same thing. This place needs to be put out of business . I’ve read reviews with the same issues. Totally bizarre and the least ethical business I’ve ever witnessed . If you want poor junk products and to pay for a return which you won’t get a refund for this is the place.”

Helpful Report

Posted 8 months ago

“Bought 3 complete lights. One didn’t work after a lot of calling they replaced the one, Nice Right. Well after a few years we decided to get another 3 complete, these were better made then the original the price was very expensive, so we bought another set, 2 of them worked but one never turns Off in morning. I needed to replace it. They never answer their phone now they’re saying it’s been 30 days NO REPLACEMENT, But they will sell me another at 20% off. What a RIP I’ll Never Buy From Them NEVER 😡”

Helpful Report

Posted 1 year ago

“Worse place ever to deal with !!!! I ordered two lights from this place and what a joke. I charged them outside in sun for 3 days like paperwork said and installed and one comes on but the full moon light is brighter and the other I've never got to work at all. I've called and emailed this company and keep getting the run around and in their return policy its $30 per idem plus shipping to return so $140 to return something I paid $120 for..lol ok So please share and save others the headaches”

Helpful Report

Posted 1 year ago

“Their customer service is HORRIBLE!!! Can’t get through to anyone. And they never called back!!!!!”

Helpful Report

Posted 1 year ago

“This is the worst solar light company on the planet. Don’t waste your money.”

Helpful Report

Posted 2 years ago

“After purchasing three lights one did not work out of the box after numerous attempts of calling emails that they never returned finally got ahold of somebody that just give me a bunch of excuses why they were not going to replace the broken one that was sent to me horrible customer service horrible product”

Helpful Report

Posted 2 years ago

“Bought two 140 Street lights. One stopped working after 10 months. Thier website says they have a 1 year replacement warranty but when I contacted them they said that warranty only applies if you contact them in the first 30 days. They refuse to replace the light. From BBB and other review sites it is clear that they have no intent to honor the one year warranty. I tried to post a review to thier Facebook site and they deleted it immediately. I tried multiple times and they deleted immediately each time. I filed a complaint thru BBB but company never responded. Don't trust them”

Helpful Report

Posted 2 years ago

“Was told two lights were in stock at the end of November. The company asked if I would wait a few weeks for them to come into stock. I heard nothing at the end of November. Contacted them numerous times. They said they were due for dispatch. Lights still haven’t been dispatched and we are now at the 13th December. No compensation offered. No updates as to where they were with my order. Will not be buying from this business again and don’t recommend anybody else too.”

Helpful Report

Posted 2 years ago

“They sold poor quality lights that became loose and then tried to claim I didn't fit them correctly. When I showed them the difference in quality between their lights and a different brand, they stopped replying. Now I will take it further. Don't waste your time with these people.”

Helpful Report

Posted 2 years ago

“By mistake I only looked at the reviews for this company after I had placed my order. So I was a bit nervous - however my lights turned up quickly and on time by a reputable courier. Very well packaged. Lights were exactly as described and high quality products. Very happy and would consider ordering from this company agan without a worry”

Helpful Report

Posted 2 years ago

“I ordered a three light ceiling fitting from The Home Lighting Centre; unfortunately when it arrived, I realised I needed the five light instead. I was able to return the original item, as I'd kept the box, and order the larger fitting. The member of staff I dealt with was very helpful, and the light fitting looks great!”

Helpful Report

Posted 2 years ago

“lights were of good quality and arrived quickly”

Helpful Report

Posted 2 years ago

“Scam company. Read reviews. Do not purchase from this company. you will regret it”

Helpful Report

Posted 2 years ago

“Horrible experience. DO NOT under any circumstances order from this company!! Product arrived damaged. They don't answer their phone. They want the customer to pay shipping back for their damaged product! They don't return phone calls. Absolutely a total scam!! Do business anywhere else. NEVER give your credit card info to them. You will be in for a battle that you don't want to have to fight. Order elsewhere & stay away from this horrible company!”

Helpful Report

Posted 2 years ago

“Don't bother, just use one of the many other lighting companies out there that will give you better service. Missing website product info resulted in my ordering lights that don't fit. Following my comms, the product page has now been changed but they won't take any responsibility or pay for the return which I feel they should.”

Helpful Report

Posted 3 years ago

“On NO account use this company. We ordered three lights that we could not use (our fault), which we wished to exchange for three different lights with The Lighting Company. The new ones would have cost more and we offered to pay the transport costs. They said ‘no', as we were after the 14 day limit on exchanges or returns. We have had to exchange or return goods long after the 14 days legal deadline and not one company has had a problem with this, even on returns. Use The Lighting Company and you will only have disappointment. I repeat, do NOT use this company.”

Helpful Report

Posted 3 years ago

“Order was processed quickly and arrived 2 days later, the ceiling lights seemed good quality and were as described.”

Helpful Report

Posted 3 years ago

“Very slow to despatch items even though they were in stock. Website says no delays due to Covid so no good reason for this. Once eventually arrived no issues with product but experience with the company means I wouldn’t use them again.”

Helpful Report

Posted 3 years ago

The Home Lighting Centre is rated 3.8 based on 522 reviews