“I made my purchase online from Peru to Sydney, to celebrate My aniversary with my love, the plant arrived in perfect condition, very well packaged, I loved it #excellentservice”
Hi Sofia, our team always love reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need 😊
Hi Filipe, we are thrilled you had a great experience and adore your new plants and products! Thank you so much for taking the time to leave a lovely review, we hope to assist you again soon 😊
“Following a query about my order, I was grateful for the swift, meticulous, and kind after-sales service. The plant that arrived was luscious and healthy, and looks even better than the photo on the website. I can't recommend The Good Plant Co highly enough.”
Hi Jane, thank you for taking the time to leave your feedback. I have just had a look at the online tracking which indicates this was delivered on the 12th January. I will request proof of delivery photos from the courier service and follow up with you via email.
-The Good Plant Co
Posted 1 year ago
Hi Jane, thank you for your lovely feedback - we are always happy to help!
-The Good Plant Co.
“The plant is gorgeous! However, I thought I ordered the white Pierre Terrazzo Indoor Plant Pot to go with the Mini Monstera. Though much time and deliberation were spent choosing the perfect plant and pot combo, it would appear that the pot was not added to my order. So my friend instead received the gift in a simple black planters pot which was disappointing and I was confused. I'm not sure what happened with the UI because I did click the pot. From this experience, I recommend that the Good Plant Co offer a base pot that is not plastic or make it impossible to add a plant without a pot selected. The support team were helpful and quick to respond which was appreciated. Thanks for reading my review.”
Hi Soheil, we are sorry we have let you down in this instance. As per our conversations via email we have liaised with Aramex on your behalf to escalate this matter further. We have processed a refund for you and have forwarded through delivery confirmation to you confirming this was delivered on Wednesday 12th October. As mentioned in our email communications please feel free to pass our details on to the recipient of the plant - we are always happy to help with any questions or queries they may have.
-The Good Plant Co
Hi Chloe, we are thrilled you had a great experience and adore your new plants! Thank you so much for taking the time to leave a lovely review, we hope to assist you again soon 😊
Hey Callum, our team always love reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need 😊
“Beautiful plant, I'm so happy with it!! It was very healthy and happy when it arrived. Delivery was so fast, I was actually away when the boxes arrived, and so they were left in the boxes for a day longer than necessary, but were totally fine.”
“Plant looks great.love the company great service easy site. Have used you before and will no doubt again Shame very few large pots were not available.”
“The plant was okay. My personal note wasn't included for my friend so she had no idea who sent this. The Good Plant is expensive, therefore I expected a seamless service. I wouldn't order again.”
