This company is a scam ! We ordered three backpacks from their website. They have sent a scarf instead, from China. Even though they are “based” in Birmingham, they are operating out of China. Ever since they mixed up the order, they are not willing to refund our money back and they kept offering us to buy from them from a different/fashion website. They just con you in with these backpacks as apparently they ran out of all of it. But somehow they are still selling these backpacks even today. We even wanted to return the scarf so we can get a full refund but they wanted us to pay a big shipping fee for returning it to China, after the fact that they admitted making a mistake themselves and sending us something completely different. They keep wanting to refund only 30% of our money! Why? So they can pocket £60-70 of our money. If a Customer doesn’t get the items ordered, should get a full refund but somehow they think they are above all laws here in the UK. Big big Scam ! Never buy from them as you’ll just loose your money !!!