We started our search for blinds in November last year and saw several companies, most of whom were honest and said they were unable to help us. We have a very large room with a vaulted ceiling. The representative that came over was extremely confident you could provide blinds for our window despite me saying others could not and pressing the point. I felt reticent but she said a surveyor would come over to measure up and we would be provided with temporary blinds. We paid the £2500 deposit the following day as requested. Weeks later we still had no temporary blinds so I called the rep and she said she would chase. Weeks on, still no temporary blinds. The surveyor came over and said we had to cut back three large supporting beams in the vaulted ceiling to accommodate the blinds. Something other companies had muted and we’d been reticent to do. We asked the builder who was still on site and he was not keen. He explained it would be complicated and would probably need to be done by a carpenter. Not to mention it would have needed a scaffolding tower which he’d just taken back to the hire shop. It took us a month to find a carpenter who was happy to help us and it cost £250 incl the hire of a tower. With this work all complete we called the surveyor back to remeasure as agreed. To emphasise, our newly decorated ceiling is now a mess given the beams have been cut back. When the surveyor returned, he explained that he now didn’t think it was possible to fit the blinds after all as we’d have corners missing meaning they wouldn’t be blackout. I had been clear from the outset that I needed this owing to my work and working unsocial hours and hence, sometimes sleeping in the day. I was also told the blind frames would be dark grey. Again, our windows are black and I’d specifically asked if the frames could be made in black and was assured by the rep they could be. I’m told at this point that I could have conservatory blinds but that they still wouldn’t completely fit the corners and didn’t come in the fabric I’d chosen. So, I am now given the option of conservatory blinds in another colour with a frame that won’t match my window frames! I called customer services to state my dissatisfaction in the entire process and the woman I spoke to took notes and said she would get a manager to call me back. I heard nothing. The surveyor called back a few weeks later and said he thought he’d found solution. He came back round to measure again and we booked an install date for the 12th March and I accepted that I’d have to accept the grey frames as needed a dark room before the summer arrives. I booked an annual leave day for the 12thMarch hoping this may now actually happen. Last Friday I took a further call to say the blinds weren’t ready and I’d need to rebook another date. The caller was unsure when the blinds would be ready and essentially gave a very insincere apology. So, 5 months after commencing this process I still have no blinds and furthermore no idea when they may appear. To say I’m at the end of my tether is an understatement.