Anonymous
Awful service. Item took longer than stated to arrive. Was not happy at all with the item which had been delivered, when spoke to somebody on their online chat service they were very rude & abrupt considering I was a customer who has brought from them. Also wanted to purchase different items from them. Asked to return the item, they said I had to complete an online form which I did, for them to ask for me to send a picture of the item packaged up ready to return (pointless). Lots of pointless steps if you’re wanting to return an item & you have to pay £20 for this. This went to my spam email so I didn’t receive, I then asked for information from them again where they didn’t even advise I check my spam. Just so complicated which is not what to want when renovating houses & buying from multiple online stores. Shame about the service as the website has some lovely items, would find somewhere else with similar items & a better, more considerate service. Not aggressive people almost making you feel guilty for wanting to purchase more items.
3 months ago
 
Top Furniture has a 4.87 average rating from 2,813 reviews

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