After ordering a pan set on January 1st, I am still waiting to have notification that it has dispatched. I contacted customer services on 6th January about my delivery address and they took until 11th January to reply. One week ago, miraculously the day after customer services got back to me, (12/01), I had a message from My Hermes to notify me that they were expecting my parcel and would update me when they received it. The website states 7 days for deliveries at the moment which is quite a long time compared to many places. However I’ve currently been waiting 13 working days and 19 days total. To say I am disappointed is an understatement, I wish I hadn’t come direct and instead bought from a third party, or a different manufacturer.