I bought levi trainers which were delivered in 3 days. Unfortunately they were too narrow for my feet and I had to return them. My return was quite quickly acknowledged but 3 weeks later I was still waiting for a refund. I complained to Amazon who contacted the company who in turn e-mailed me to say that the trainers were on their way to Spain and when they reached their warehouse I would be refunded. Two weeks later and still no refund so I contacted Amazon again who almost immediately refunded me under their A-Z guarantee. Full marks to Amazon 0 to TradeINN. In my opinion they should be banned from trading via Amazon.