Tradex are an awful company that do not support their clients. Their staff are rude and dishonest, firstly I was told that they had paid the claim in full then when I challenged this they said that they were awaiting another document so hadn't paid anyone anything. Secondly, they kept claiming that they had sent out notices / emails for a 'statement' but when I stated I hadn't received any, they reacted as if it was my fault and only began email correspondence when I called in relentlessly. I was made to feel in the wrong and without the support of the insurance company which shouldn't be the case when dealing with something as serious as a car crash. In addition to this, no one contacted me to look at my vehicle for damage and when I said this over the phone, they shrugged it off with 'oh ok, sorry about that' and then carried on asking irrelevant questions about whether I had received a letter (which I hadn't, surprise surprise). Although I dealt with very helpful customer service reps, it was the more 'experienced' staff that are rude, impatient and unhelpful. Finally, they do not follow up with any emails, phone calls or claims even. Due to this, I now have a claim against me on my insurance as they couldn't be bothered to argue my case for me. I never leave reviews, let alone bad ones but this company shocked me with their incompetence, so I felt this is necessary for future customers to be aware when deciding to chose Tradex as their insurance company.
1 year ago
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Tradex Insurance has a 2.92 average rating from 170 reviews

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Alice, Customer Support

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