Automated robot support, followed by human robot, followed by inflexible response of "computer says no", and finally radio silence My 16yr old child bought the wrong railcard, and they refused to help her correct her human error. Very disappointed with their poor customer services, automated systems, inflexible support. Initially sent round in circles with their AI support chatbot, got passed to a human robot with a script, finally "escalated" to a human with a brain, who can "make decisions". Despite getting to a human, all they could say was "computer says no". When we requested that it be escalated further, radio silence! So they take my 16 yr old's money, give her the run around, then are no longer interested. So much for escalating to a human.