Initially fast and efficient service, when I received the bike , I assembled and started to ride. Noticed an issue and took it to a bike repair shop, they stated that the baring axle on the front tyre was faulty. This has subsequently caused some minor damage to the frame. I reported the fault and to my dismay they sent me a label for UPS to re-box and sent the tyre back. I had initially explained that this was my only mode of transport to and from work currently but they did not want to pick up and replace. I've been riding it one day!!! Do not expect them to give you good post-sales customer service. I have not received it.