Put simply Trustpilot is not, in my opinion a platform where people can go to expecting to read about other people's experiences with a business or site. For almost 1 year now I have been writing reviews of a scammer who has multiple websites (treated by Trustpilot as individual businesses) and who on a monthly basis creates new websites with the same scam. Most, not all, but most are removed and in the next few months I receive the exact same copy paste emails from Trustpilot which lack any indication that they have read, understood or even care about the actual review. In my opinion Trustpilot deletes honest reviews written by real people of scam businesses. One can only speculate (ie. not proven) that they either cannot monetize these sites being reviewed to paying customers so they delete them or the scammer is already paying Trustpilot as a customer. The final nail in the coffin proving Trustpilots attitude to my over 43 reviews written is in the attached email. ".....Trustpilot is an online review community that allows people to share their experiences with different companies. If you believe those companies are fraudulent or for any serious cases, consider reporting the incident to the police, or contacting a local consumer protection organization. Consumer bodies can advise on consumer rights." In other words Trustpilot actively choose to delete your reviews and suggest you contact someone else instead.
11 months ago
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