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DO NOT GIVE THIS COMPANY YOUR HARD EARNED MONEY. A family member passed recently leaving my parents distraught, with Covid-19 going on and everyone abit down. I thought it’d be nice to buy them a surprise present of putting their TV on the wall to make everything cleaner and easier to manage with my dad having alzheimers too. After checking this company's website out, it sounded professional and what we’re after with no hint of them being cowboy builders or messing the customers around. 5th December an engineer was arranged to come over. The guy was nice, overly confident and said he’s fitted 1000’s of TV’s like this before. So by this reckoning we shouldn't fear any surprise quotes, and no additional costs because he’s surveyed the area on what needs to be done for fitting the TV on the wall. On the spot he’s broken down all the associated costs and it’s £378 in total, in front of the family. Before going ahead we’ve asked if we could think about it for a couple of days before going ahead, he leaves us the company business card and we phone them two days later the following Monday/Tuesday to confirm we’d like to go ahead via voicemail. A couple of days passes and they re-call us confirm the booking for the 17th Dec. I ask personally for the final price again and it’s now £428 incl VAT, I told them we were quoted £378 on the day with all associated costs which should’ve included VAT and they tell us we’ll be booked in for the 17th Dec for now whilst they re-phone the engineer to get back to us regarding the £378 quote (They don’t). It’s now 16th December, a day before their arrival and they finally call back to confirm they’ll be arriving tomorrow. After asking, they still said it was £428 we explained the engineer gave us a quotation of £378, and we’ve been waiting for a call back regarding this. After hanging up they call back shortly and finally admitted after contacting the engineer that came to our house it was £378 and they’ll go ahead with it. Five minutes later they phone back and now re-quote us £178 saying it’s now a two man job and there would be more work. After getting their own quote wrong, they say sorry it’s £458, the quotes now gone up…. So now I’m wondering if the guy that came around has even done this before, if he can’t give us a final accurate quote or if the quotes changing like this with the now additional job of it being for 2 people not discussed at the time. The women on the phone kept talking over me rather than listening, but they didn't care.
4 months ago
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TV Aerial Specialists Ltd has a 4.71 average rating from 217 reviews

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