Anonymous
I had a horrible experience with Uber Eats. To start off the driver arrives and between a few text message/phone calls he simply tells me to come get my food if i want it that he won't come up to my office floor, inside the building, or leave his vehicle as he's parked at the stop sign and his vehicle is running. I had to go down to his vehicle to get my food and when I walked up he didn't even greet or acknowledge me, just simply pointed to the backseat where my meal had been rolling around during his drive from the restaurant to my office. He didn't open the door or anything and I just grabbed my food and walked away. Through several attempts to get customer service to resolve my issue they sent an e-mail response saying that they couldn't do anything but advise me to leave a star rating and feedback on his profile (which I'd already done!) and so then I wrote in again and they simply replied to tell me that since someone else had already responded to this they are closing my ticket and would not even issue a thoughtful response (on either occasion). I then called in to phone support and spoke to a supervisor named "Faith" who said that there is nothing they can do to appease the customer or make amends for the behavior and misconduct of their delivery partner. How is it that a company that is strictly catering to a "service" industry whether on the Uber/Uber Eats side of their business cannot issue any form of promo code, credit, or discount to make amends to their customers who do not receive professional service? I cannot see how that's a sustainable business model and how someone hasn't already addressed this issue internally from a management perspective! They should understand the loss of revenue and dissatisfaction that is happening as a result of this obvious oversight by not being able to offer their customers a reasonable resolution to such issues. It's not so much the customer service teams fault, but more of the mid/upper level management who haven't set a system in place for these situations. They said they would only review the situation and if the delivery partner was found to be out of line they MAY suspend/terminate his account with them. Now, what does this do for the customer? And what is there to review!? The delivery driver texted me and e-mailed me. I have the recorded call (which is legal in the state of Colorado as I was a direct party to the conversation taking place and we are one-party consent state). I hope everyone sees this and chooses another option for their deliveries as there are many companies out there who would be happy to have your business and if a problem occurs they will address it and make amends that are warranted based on the situation.
5 years ago
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UberEATS has a 1.1 average rating from 6,044 reviews

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