"I used UberEATS once and had such a negative experience with the driver and customer service that the ap is off my phone. Only half my order was delivered and it was ordered later than I was told.
The resturant (which was great!) had called the driver right after he left to ask him to come back and get the rest of my order but he never went back. I paid $5.99 delivery and gave the driver a $5 tip for a $13 dollar part of the meal I got. He told me he would get me a refund, but never did.
When I called customer service the horrible service continued. They did refund the food I didn't get but refused to give me half or refund the delivery fee since I wouldn't have paid $6 and a $5 tip to get a $13 meal. I spoke with a representative and then the manager who wouldn't budge and clearly would rather lose a customer and rather have me tell friends, family and people on the internet about their horrible customer service, than to realize my bad experience and be willing to refund me the delivery fee...they won't be around for long with service like this...There are so many other great food aps I have on my phone who give great service. Avoid UberEATS."