"UberEats London probably the worse company I have ever dealt with and should be closed down due to a lack of service and ripping people off. I would question whether its service is to deliver correct, good quality takeaway food to its customers, or to intentionally deliver only a proportion of the food items so that it can make a larger profit.
I've never dealt with such imcompetent UberEats customer service who have a basic lack of communication or listening skills, even when they know they are at fault.
My story is simple, but I would like to detail this as much as possible so other customers do not go through the same pain and frustration that I have. Please use other takeaway delivery services like Deliveroo and JustEat where the customer happiness and service is priority.
I ordered Mcdonalds in London (branch Travellers Friends) through UberEats on 20th December, in the evening around 7pm. This was a large order as I had guests around. Issues started when I recieved the items 30 minutes later.
First thing, I should've checked I recieved everything but it was a large order and difficult checking every item, especially as they came in huge bags. However after checking everything inside, we found number of items were missing, and the food that was delivered was cold. In particular all the deserts and all the drinks for every meal was missing!
I tried contacting the driver and UberEats, but as some of you may experience with UberEats, its impossible to get hold of them, they have no contact number and the apps service is slow and poor, with no one to actually speak to, to remedy the situation immediately. I knew after a few minutes that I was not going to get the stuff missing or sort the cold food out any time soon. I left a note with the driver via the app, advising items were missing, but no response. I also via the app, went through its steps in raising a ticket, advising food was cold and items were missing - no immediate response to rectify this. We also requested sauces, napkins and straws, none of this was also delivered. I ended up spending alot of money with missing and cold food! Worse of my guests ended up with cold food and missing items!
To my annoyance and frustration, I got an app response back (hours later) saying that I had been refunded £2.61 for my troubles. Now anyone that has been to mcdonalds knows truly well that is a joke of a refund given the circumstances. Even though on theUberEats messaging app I tried to explain that this was unacceptable and to actually read what had happened (missing and cold food), and asked them numerous times to either provide a contact number to call, or call me directly so we can rectify the situation, they ignored everything! Each time same response and ignoring everything I asked (contact number, how they came to £2.61, can I speak to the manager). No adequate response or/and compensation has been provided, no one from UberEats has been in touch, and I have just been literally ignored and ticket has been closed. I have written this review as I do not want others to fall in the trap of ubereats with the lack of service they provide - you will be ripped off. Unfortunately I can not give a 0 rating so I have given a 1. Stay away from UberEats!!"