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"Today I placed an order through Uber Eats. I ordered a bunch of healthy juices/ginger shots from a restaurant (I have the flu) and threw in a raw cake to my order. I received a notification that the restaurant had accepted my order and it was on it’s way. When it arrived, there was only the raw cake in the bag. I called the restaurant to ask about it, and was told that they were out of stock of everything else in my order and that I had only been charged delivery fee + for the cake. They said that Uber was supposed to have notified me of this, so that I could have the option to change or cancel my order. This was NOT the case, I received no such notification. If I had, I would have cancelled my order. I would not have paid a delivery fee to get one small piece of raw cake delivered. I complained to Uber and was told that I can’t get any money back, sorry for my bad experience. I told them that this is not the point - either the restaurant is misinformed about how Uber Eats works, or the Uber Eats system is not working, because I did not get notified about my changed order when I was supposed to, according to the restaurant. Uber told me that they will not be looking further into the matter “unfortunately”. Without giving me any explanation or solution. This is completely unacceptable custoner service."
UberEATS is rated 1.18 based on 351 reviews

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