Had a horrible FIRST TIME experience with UberEats. My partner and I both ordered food around 2030. Our food arrived at 2110, only ONE meal; we had ordered 2. We call UberEats and speak to a male who spends 30 minutes telling us we couldn't get a refund for the food we didn't receive but instead he'll give us some credit and we can reorder the missing meal from the same restaurant. By now my partner's food is cold, but we agreed to take the credit and reorder the food. Low and behold, we try and reorder but the restaurant is now closed!! We call UberEats again and speak to an unhelpful female this time. We ask for a refund of the full order as now I have no food, cannot reorder, and my partner's food is ice cold. We end up having to speak to a supervisor who was just as useless as the operator. In the end, nothing was done apart from they said "write a complaint on the app". They were unprofessional, inconsiderate and not helpful at all. We ended up with one refunded meal only, one cold meal, one starving girlfriend, and 2 very unhappy customers!! Definitely DO NOT recommend using this app. Old-school delivery is gold, always order direct from the restaurant. Service is MUCH better.