Very easy to use and navigate around. There is room for improvement on some of the features such as the basket price feature doesn’t work, so when a customer is at the checkout it still shows as £0 in their basket + you can't see what they're purchasing. I believe it would be a lot better if I didn't get automatically signed out from the chat when I have been inactive for 30 minutes as it is not very practical. I also think the chat phrase when the customer first starts the chat should be changed. For example when the customer reads ‘what would you like to chat about?’ we get one word answers back such as 'returns' 'ring' 'stock enquiry' rather than telling us how we can help. I believe they think it's a subject, and it takes a lot longer to find out what the customer is wanting. However, overall very happy with the website.