Shipped my device on 12/23. Wasn’t contacted once until 1/6 during inspection. Was told it didn’t meet the criteria I listed it as (understandable, it happens). I then requested it be returned, and a week went by before I received confirmation of my response. In fact, I received 2 emails and a text stating they had not received my response regarding my acceptance or rejection of their revised offer - when I had received an automated reply to my request. Long story short, it’s 1/19, and my device hasn’t even touched USPS’s hands yet. This is a month long ordeal, horrible response time, and completely unacceptable. I have sold to other buying companies in this same time frame and their turnaround time was 4-5 days - for everything! Completely terrible. Do not use them - I recommend GreenBuyBack or GadgetTraders. Super quick and great customer service!