Delivery date wasnt clear, although quick, I wasnt home all weekend so clothes were left outside behind a bin for 4 days in the rain.
Returns process is archaic - seriously? Having to print a form, fill it in and post back (at your own cost) is no really a good way to win customers. Why not have an online submittable form? and perhaps a link to Hermes so you can arrange your own pickup / return of items. Sizing seems to be a bit all over the place so returning some items is inevitable.
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