Not Happy Guy
COWBOY !!! He kept saying I would be happy and satisfied but after 10 months from '' repair'' I am still not happy and just waiting for bailiffs to get my money back. This guy has no clue what is he doing. He could not even fix what he broke. He sent me to proper garage but did not want to refund any money. If you are so honest where are all receipts ? I send you two letters... no answer, Money claim sent you a letter... no answer, Court sent you a letter... no answer, Bailiffs sent letter... no answer. I still have got all photos, videos and messages from you, BUT you have got all receipts... even for parts you didn't buy... How's your lawyer ? did he sent any answer ?... still waiting...
Helpful Report
Posted 3 months ago
This complaint is about the installation of a replacement diesel engine. The car had 190,000 miles on the clock and had a value of £600 when The customer brought the car to us.

The replacement engine came from a scrap yard, which did not issue a receipt. The Customer did not want to spend more money on a better engine because the value of the repair exceeded the value of the car. We informed the customer that we would try to repair the car by January 18 2019, but added that, with such repairs there is always a risk that the work will take longer than estimated.

Under the circumstances, we could not give an exact date when the car would be ready. However, while we were attending to the repairs, The customer informed us that he was going on holiday and bought a ferry ticket, and began to pressure us about when the car would be ready.

We informed him about the issues with old wires, plastic connections, thermostat, cooling pipes, etc., etc., but he insisted in picking up the car in that condition. On January 19, The customer returned because the car was leaking, so we tried to locate the problem. The Customer said that reassembling the car probably caused a problem. He got a second set of injectors and other expensive parts from us, for which he did not pay, and said that he would replace it himself because he was in a hurry.

He never returned for the old engine, which is still in our workshop, and did not pay the rest of the money he owed. We were not given the chance to locate the problem because time pressure still existed because The Customer was going on holiday.

The customer did not pay the full amount for the repair, and still owes £70. And then he took us to court, which we feel was entirely unjustified. We lost the case because the court documents were addressed to an empty unit and only discovered over nine months later when another business took on that unit. We did receive messages on WhatsApp from the Customer, but we did not think that he would take such steps, because we had been very clear with him and made sure he was aware that many things needed to be repaired. We thought The customer would realise that we were being entirely fair and reasonable, and behave in a like manner.

We would like to point out that this complaint is the ONLY complaint anyone has made about our work. We are completely dedicated to delivering high quality work and it is not in our character to do less than our best for our customers.

Additionally, AC Stag, for whom we are official installers, are entirely happy with our standard of work, otherwise we could not continue our dealership. We would also like to point out that the work did not relate in any way to any LPG conversion, service or repair.

Dariusz Kopec
V8 Autogas Manager
Posted 2 months ago is rated 1.00 based on 1 reviews

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