Anonymous
On the 23/02/2020 my little wonderful dog became extremely ill very quickly. He then went on to have a seizure. We quickly bundled him up and jumped into the car and got him to the only emergency vet in Lincoln , unfortunately that was VETSNOW. On arrival at the desk I stated that my dog was having seizures and the response was them all shuffling about behind the said desk giving the appearence that they had no idea what to actually do in an emergency. so I said again can somebody help my dog is having seizures, the response then was "well did you ring in first" as there is a £160 charge before we can see the animal. I said no I didnt thought this was for an emergency and this is one. Someone appeared through a side door and we were told to hand my boy over to them, I asked what they were going to do and the reply was well he will be put in cage and monitored. We went to go through with them and was told to take a seat. My little dog was terrified and taken away from us by total strangers and put in a totally strange setting just to terrify him a bit more. we were eventually called into a different room to be told it was a brain tumour and you have two choices, either to put him to sleep or give him phenobarbitone and diazipam that they had already administered, which we would be charged for. The vet didnt seem to have empathy or compassion for either us or our little dog. Her main concern was my ability to pay. It was like taking your car to the garage. He was a little living being and deserved to be treated with respect especially the amounts being charged. We then had to ask if we could go see him, which she didnt seem very happy about. They had wet his fur on his chest to try and cool him off. I asked where his water was, he had been in the cage for nearly two hours with a temp of 41 and not given a drink. Not given any iv fluids, just his fur on his neck and chest sprayed with water to cool him. I asked if he could have a fan on him to cool him, he had a resp rate of 202 pm and a HR of 188, none of this concerned them. They didnt like us opening his cage and made it very obvious they wanted us to go. We needed to stay as long as possible. He had gone blind and almost deaf but he did respond to being whistled at, he then stated to calm down and actually stepped out of the cage and remained calm, probably with the help of the diazipam, but they didnt see the big deal about him or us being so distressed. Then came the vet with the bill yet again. If they spent the same amount of time caring for the animals they are paid rediculously high prices for as they spend on their computers printing out bills they might actually help the said animals. While we were sat on the floor trying to reassure my mutt, the vet appeared yet again with crippling bill and tried to justify it. Do they not get that the last thing you need when you are trying to help your little dog and are possibly saying goodbye is a bills shoved in your face. I then had to sign it so they could carry on any treatment for 0ver £1200 with the possibility of it increasing. I had to pay half of this made up amount before I left. Totally appalling. They were obsessed with money , for doing very little. They then asked us to leave so they could get him some treatment, dont understand why they couldnt give him drugs with us present. Did he actually receive them, who knows. Just before we left they then informed us that we needed to back at the practice ( maybe thats what it is, they were practicing at being vets, I have never known a practice like it and have had animals for the last 40 years.)We needed to be back as we then had to come back to pick him up and take him to our own vets. I thought to myself oh my god they want us to come and get him and pull him about and take him across town in the morning rush hour when he has the possibilty of suffering another seizure on route, he was really to unwell to have been moved. We arrived at 07.00 the next morning ad did the other owners. We didnt leave until after 08.00 as they hadnt printed out the final demand until everyone was there, i was eventually called back into a room by the same vet to be told things had not improved, but he had not suffered any further seizures through the night so had not needed any phenobarbitol or any more diazipam, however I was charged £44.33 for the drug, £9.05 fees for administering it and £10.68 VAT . I was informed that the nurse would prepare him and bring him through. OMG bless him, what a state he was in I was extremely upset by how they had "prepared him" I just got him and left. My daughter had to drive and of course hit the traffic, so with a seriously ill dog in the car it took 50 minutes to across town to a proper vet. When we reached our vet and went in, the communication and attitude was completely different. They were sympathetic, treated my dog and ourselves with dignity, and not a mention of money. They took us into the consultation room and explained the graveness of the situation and behaved professionally throughout. They gave us all the time we needed to say our goodbyes to my boy and for him to say his, which he did bless his little heart. we were glad to have that 50 minutes in the car with him, he knew it was us and snuggled into my shoulder , but why should you be forced to take a dying dog on a journey like that. But I was glad to be at a caring vets at the end, we crouched down to his eye level on the table and he looked at me to say goodbye and the turned his head to my daughter and touched her nose with his and then we knew he was ready. The whole process at my vets was done with compassion ,care and dignity, the complete opposite of VETSNOW. this money grabbing company needs to be shut down. Did they take on vets that didnt quite make the grade. Are they not able to get a job at a proper vets practice. Totally and utterly disgusting.
4 years ago
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