We rushed our dog in for an emergency… We rushed our dog in for an EMERGENCY operation 2pm on a Saturday, they gave me a load of forms to sign which basically gave then freedom to give any treatment they wanted at any cost. They kept him in 12 hours before they even operated, meanwhile filling him up with plasma and adding it to the cost. Each time I rang they said they where too busy to do anything yet. Blood tests showed that his blood count was low but rather than investigate the reason for that they eventually removed his spleen and gave him two blood transfusions. Every time I rang the cost went up £1500 so in the end I had enough and removed him, at the beginning they were saying don’t worry about paying we will sort that out later, you can spread the cost etc but because I was removing him they put a massive £5,300 bill in front of me and after removing my insurance limit and payments already made they demanded payment prior to bringing me my dog. I did not find these people helpful or understanding, it is all about the money when you are at your most vulnerable.The blood transfusions gave a false reading for his blood count but he rapidly went downhill after several days and my vets confirmed that he was unable to produce red blood cells and he had to be put down. On looking at the Vets now bill a few days later I found that they had charged me for the actual operation twice, an amount of £860 so I rang their head office and they arranged a refund which I did get. I will never use these people again. 19/02/2020- update just got a revised bill asking for another £470 which includes £13.70 for one human paracetamol!!!!!!!! Obviously trying to claw back the rebate they had to give me for charging twice.