Vets Now - Castle Vets Reading On 12/04/2020 at approximately 7 am I was forced to visit this surgery with an emergency as my usual surgery was closed. My cat suffered from a blood clot and lost blood flow to his hind legs. As we got there, I had to leave him with the nurse outside due to Covid19 and wait in the car for them to call me back with an update. After a while, I get a call from the vet, who in a VERY unsympathetic tone tells me that my cat is in critical state and that it would just be better to put him down. I firmly disagreed and pushed for treatment as I knew there is a chance of recovery in cases like this. I was told to wait for an update. Hours have passed and no news from them so I give them a call, the nurse tells me that she had checked up on him 30 minutes ago and there have been no changes with my cat but they need aspirin and cant get a hold of any in the area (?). A vet without basic life-saving medicine like this was a huge surprise in itself. I had some at home and dropped it off as quickly as possible. More hours pass as I'm worried sick with absolutely no updates. I call them myself two times in the space of 6 hours but all I hear is "there have been no changes” in an annoyed tone each time. At around 7 pm I call again, I get passed on to the vet again who tells me, and I quote: “your cat is not going to get any better, you need to make the euthanasia decision or stop calling for an update". God, how much I wish I had a recording of the conversation to release to the public. The disgusting, unprofessional and unsympathetic way in which she spoke to me in such a devastating situation is truly shocking. A woman like that does not deserve to work with animals or people. She lacks any compassion, empathy and is a disgrace to all vets. I hope disciplinary action will be taken against her. They do not care at all about helping the animals. Disgusting place. My beloved cat died alone later that night in this disgraceful place without me being able to say a final goodbye.I’m full of regrets of not taking him to a different emergency vet. Please don't make the same mistake and avoid this place at all cost. I am absolutely distraught and heartbroken to this day.