Paul Bostock
I purchased four Cove bathroom units to refit in my property and the delivery experience was very good .On inspection a few days later( Inspection was not possible at the time of delivery as the number of units and packaging made this impracticable)one of the drawer units had an misalignment problem. I could not understand how to correct the drawer as there was no obvious adjustment mechanism. I was also unable to remove the drawers to secure the unit to the wall . Again no instructions were included as quoted on the website. I was unable to download any instructions on the website as the link did not work. I e-mailed the Customer Services on 15th November and was informed there was a 5-10 days reply delay . I was later asked to sent photos of the defective unit. This was done as requested. Not sure why as I had explained both situations in my original e-mail. To date (27th November)I have had no further response from Victorian Plumbing on the matter. Frustration! Time is of the essence when undertaking a bathroom conversion. Having said all that, I eventually sorted the drawer misalignment problem but the secured fixing of the drawer units to the wall was not possible due to not being able to get at the back of the unit for drilling purposes
1 year ago
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