I changed to Waggel from my previous insurance company last June. In March I had to make my first claim in a decade, followed by a second a couple of weeks ago! The process was extremely easy, (much quicker and easier than years ago), all the Waggel staff that I have dealt with either on the phone or in writing have been very friendly, helpful and approachable. Both claims have been paid and my premium is renewing at the end of this month, it has obviously gone up a bit, but only by a few pounds and only a couple of pounds for my other two dogs that I haven't claimed for which I think is very reasonable. My previous company increased my premiums by 300% despite my never have claimed in four years!! I'm extremely happy with Waggel, and the personal message asking how Rodney is and hoping he is doing well and to give him their love that was added to my claim result notification is a lovely touch. Am recommending them to all my pet owning friends!