The results are in and the rumours are true! In unfortunate circumstances, my pup was involved in an accident which left me with a hefty bill for his care (900 quid ). Waggel made the process as pain-free as possible when claiming. Their advisors are ever so polite and willing to help, not to mention the online portal is so well made to help track the process from start to finish. For a first-time claim, I couldn't be happier with the result and my sweet pup got the emergency care he needed. You can tell the customer advisors are animal lovers too, pet insurance that truly works!