Samantha Tanner
Wave products seem to be very good but what Wave has in product quality it severely lacks in customer service. We ordered a hot tub at the beginning of the year when Covid was just starting to create issues. We ordered and paid for the hot tub and were given a delivery date to which was then delayed until July. The communication advised us not to contact them as they were swamped with calls. Our order was then delayed again; same story, don’t contact them as they are swamped. The hot tub finally arrived in August. We had missed the opportunity to use it over the whole of summer and the school holidays which was the purpose of ordering it. Every product on their website was on pre-order which I found suspicious. I ordered filters, chlorine tablets, head rests, cup holders and a cleaning kit and they were all delayed, in fact the cleaning kit still hasn’t arrived at the time of writing this but as Wave invited me by email to write a review I thought I would. I emailed Wave weeks ago about the outstanding items yet still haven’t had a reply nor the outstanding items. Whilst I appreciate there’s bound to be delays due to the pandemic I would suggest Wave mark their items out of stock rather than pre-order and not take their customers money for months and then keep pushing out delivery dates and not make themselves available for their customers to query. If we could get in touch with someone we would have cancelled our entire order and purchased from an alternative supplier who had stock. Be accountable to your customers Wave and deliver the service and products you are advertising and selling. If you can’t then at the very least be available to communicate with your customers!
5 months ago
Read Wave Spas Reviews
Wave Spas has a 4.67 average rating from 2,873 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial