I have ordered 2 x hot tubs both supposed to be delivered on the same day 02/10/20 . I received 1 and are still awaiting the other 1. The way you have to communicate with the company over any issues is to long winded and you don’t get the answers you seek. I have written numerous emails just be told give us 10 days grace. Maybe if you knew this was going to happen your customers would be more understanding and accepting of the situation. You don’t update your customers enough.i thought I would be writing an excellent review but feel I have to mark it as poor due to lack of correspondence and only receiving half my orders. I have even given them my mobile number to let me know what was happening. I will be seekit a full refund for the 2nd hot tub if this hasn’t arrived by next Friday 16/10/20