I showed up for my appointment at the Basingstoke branch on time. When I I arrived at the door the only guy working was dealing with someone else that what looked like was buying a car. I was standing at the door and wasn't acknowledged by the guy working there, he then shut the door in my face without saying a word to me. I opened the door and asked if I was at the right place which he responded yeah (in a rude tone) so I left. Absolutely shocking customer service from this guy and from what I've read, I'm not the first one to experience it.