Anonymous
So I have now been three times, first car appointment was 5.00pm on a Saturday and on arrival was told they were running late, finally left at 9.00pm. I did sell the car but only after getting £700 added to the £30k transaction, which was still £1.5k below the online valuation, I think it was because it was late and the time we waited. The second visit a different guy spent half an hour telling me about all these dents and scratches he could see but when I asked him to point them out and I could honestly not see anything he said ‘well I can see them so they must be there’. Then offered over £1k less that the £6k online valuation. I said I wasn’t prepared to sell the car but before leaving my wife said we might be on lockdown the next day so best to take the low offer, we did go on the November lockdown the next day. Last and final ever visit end of January 2021. It became apparent that the online valuation obtained via the number plate had selected the wrong model/spec of car, I only realised this when I got an up to date valuation when I took the private plate off and had to manually select the car and model. I checked the original new car order form and manufacturers finance documents which all described a higher spec car than the one linked to the private number plate, therefore, I printed the documents as proof to take with me. I also checked the spec of the two models on the Audi website to verify mine was the higher spec. So first valuation £27,880 then higher spec model £29,330. The car was immaculate not a mark on it other than a 3mm dent low down on a door panel which I declared on the valuation. When the guy showed me the starting value prior to carrying out inspection he said the £29,330 was wrong and he would be starting at £27,170, not even the £27,880 offered online. I then explained the issue with the model and showed the evidence from Audi to prove the model was the higher spec including the features in the car like the virtual cockpit, he said there was nothing he could other than what the computer said and said I must have done something wrong on the online valuation. I then proceeded to do the online valuation in front of him on my phone and came up with the same £28,330. He went off and spoke to the area manager who apparently said I was wrong and their computer system was correct. Apparently an issue with the car CAP code. We decided to carry on with the valuation and again the mysterious invisible scratches were logged along with non existent wheel damage. Then there was the service history issue. The car was 22 months old, service indicator showing next service in 42 days or 4500 miles and we honestly couldn’t remember it being serviced but knew if the car said it was due a service we would have, then my wife remembered that she thought it was on a long life service schedule. When we spoke to the guy he checked with his colleague and we were told it should have been done at 1 year or 10000 miles, I said that it was on a long life service schedule of two years but he said he had checked our model before and he was right. After all that we got offered £26,126 which when I said no was upped to just under £26,300. I told the guy that Ford had offered £26,500 so I was going to leave it as a trade in to Ford. Half way home the guy phoned me to say if I emailed all the documents over to him and got proof of the service schedule he would go above his area manger and speak to his wholesale team, apparently the sites the public go to are retail ?? I emailed the new vehicle order form, finance and screenshot from Audi website about long life 2 year service schedule all to prove the spec and fact the car had not needed a service. I also spoke with Audi on the Monday and got a screen shot of the Audi system showing my car was on the flexible long life 2 year service plan. I spoke with the Audi Sales Director to explain the issue with the car, the registration and the alleged issue with the car CAP code, he got the details on the system and confirmed everything I had found out and told webuyanycar that I was correct and the car was worth considerable more than both valuations, I asked if he was interested in buying it and he said yes subject to appraisal, we went to the dealership and they bought it instantly for £2k more and we were in and out in 10 minutes. Motto of the story, try the manufacturers dealership first and if you are that desperate you have to use webuyanycar then expect a massively lower valuation than offered online.
1 month ago
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