Dishonest, deceptive, rude - stay away from these people. I first obtained my car valuation £723 for a VW Touran 05 reg) about three of weeks ago. I was not ready to sell my car, as I was still looking to buy a new one. WBAC kept sending me emails trying to lure me by indicating that a car of this type is likely to get a higher price in October and with a FSH. I obtained a another valuation which was lower than before (£650) a couple of days ago and booked an appointment for this morning (20/10/20). In the appointment confirmation email they mentioned for the first time that there is an Admin fee (£50). I still went ahead as I already bought a new car. When arrived at the site at the appointed time, a WBAC staff told me that £650 valuation was for a car that is in show room condition. As my car was not in show room condition, they will offer me less, but will confirm the amount after completing the inspection. I expressed my dissatisfaction that I had not been informed before that the valuation was for a show room condition car. The staff member was very rude; shouted at me “you wasted my time”.
5 months ago
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