Have previously bought two iPads from the store one worked for about three years, the other is still working so we were very happy with the product. Today I have tried to buy an iPad online for my mothers birthday. We live abroad and the delivery address was to her care-home. We had to go through everything including payment details and were then told the order would not be processed because the delivery address was not the same as the address on the credit card. I have never come across this problem before. I had invested more than an hour jumping through their hoops plus given my bank details. I feel this rule regarding addresses should be upfront and clearer before confidential info. Is given. Also very frustrating that you can't deal with anybody on the phone, if it's not an order enquiry you can't even message them as they require the order number before they allow you to move forward. I will never deal with them again. Their customer service is non- existent.