Well sadly I visited the Leicester Central branch. They looked at the PSP I took in and this was what happened: 1st visit -in good condition - looking at £63 but needed a Sony lead Bought a lead for £10 2nd visit - took it in with Sony lead and advised it needs a new battery Bought a battery for £10 3rd visit - took it in and told we need to check it which will take 45 mins 4th visit - offered £32!! So frustrating - so incapable of checking it on the first visit and advising what the plan would be - hence I was selling it for our son for a bit of money in his pocket and sadly if I had been explained all the details in the first place we would not have bothered, but we thought it was still worth it to buy the excess parts to get a little bit more back, plus after taking all the travel out of the equation it practically cost us!!! Terrible service - left there and cut the card up - last time I ever bother with CEX sadly the customer service and how they deal with selling is terrible.