I have used these a lot over the years, mostly for computer, games and dvd purchases and also used them to sell to. The trade in values can be good and quite poor, same with other shops that offer trade, but obviously if they low ball you too much then you go elsewhere. If youre desperate for a big of cash then they can be good to use although the one gripe i have is unlike some other 2nd hand shops, they dont keep a lot of money in their tills, so offer bank transfer. not really good if you need the money there and then. Not every store as nice employees, but some do and some stores will honour a refund. I havent had too many problems with them. I have only used their online ordering a handful of times and have honoured refunds if needed, but also some items have been just fine without complaints. Ordered a 2014 imac which was a grade and while it turned up fairly quickly and in good condition, apple keyboard and magic mouse that was meant to be with it didnt get put in the box. Thankfully after getting in touch with customer service they sent out the keyboard and mouse which work fine and arrived pretty quick too. Cost me £190 which is the most ive spend on a single item, so was glad it wasnt a waste. Overall they are Hit & Miss, but not bad.