Company is an utter disgrace, I sent a Bluetooth speaker in which was in perfectly good condition and like new only to have it returned by them saying that there was damage. I packed the speaker in plenty of wrapping so there wouldn’t be any damage. Speaker was returned with the front grill which was stuck down firmly when sent pulled away from the bottom of the unit. I don’t know what staff they employ here but I will be taking this matter up further as this is not the first time I’ve had problems with this company. Advice I’d give to the company is, if you damage an item someone tries to sell to you in good faith, then you should be held responsible for the damage and at least have the good faith to pay.