Let me tell you what has happened so far with this literal corrupt company. I sent off my items all well and good, the second they received them they updated me (that's fine) but then have me wait over a week and not even tell me why they are not updating me is ridiculous. The funny thing is, they waited for me to write them an email and then rushed to reply back telling me my items are not sellable due to no serial number on a controller and Xbox one. If this wasn't bad enough, they already accepted one controller without a serial number. To top it off, the number provided to call doesn't let you speak to anybody, it just asks you for your order number, then the second you try to say it or type it, the phone says "the other person has cleared" I tried the phone about 4 times and the same thing happens over and over again. They are leaving me unsure of what they are doing with my items, wether they are just discarding them or sending them back to me leaving me cautious. My honest opinion, don't sell to these guys, they truly are a worthless company in the sense they don't care for their customers. If my items are not given back to me in the same condition as I sent them in, or if they don't give them back, there will be further action taken and this won't be the last of it. The internet will see what CeX is all about and they will no longer have a company. They have truly chosen to one to many people to do this to. Have a good day :)