I ordered an Apple accessory which was supposed to be delivered on 22 Jan. On 22 Jan courier left a calling card after a failed attempted to deliver per tracking. However per the same tracking, in 3 minutes time, the item had been marked delivered. Seeing this, I went home later and saw that a calling card had been left, but no sign of the package. Tracking chat on the courier website said that it would have been scanned wrongly. Next evening, I went to the courier depot only to be told that the package hadn't been returned to them and that they'd pass it on to senior management for investigation. Assuming that it might have been mistakenly not returned to the depot, and naively believing the chat, booked for a redelivery for the following Saturday through the courier website. Next day however, got a call from courier saying they still couldn't trace it. Seller sent me a review request on trust pilot. In this, the missing package issue was noted and a customer support executive emailed me. They wanted the copy of the reverse of the calling card which was sent to them on 29 January. Then I was sent this email on 30 Jan. The customer support executive eventually, after a few back and forth emails, wrote back saying "...Based on the conclusion, they have stated that the package has been handed over to you by the courier team." I am completely flummoxed by this reply from the seller and unsure what to do next. It appears that only sender can claim for insurance in the case of the type of delivery booked. I had asked for further information on means to recourse but customer support wrote back repeating their last email saying it was delivered without providing clear information on how to escalate the issue. So having paid nearly £50, I am now left without the item, and a seller who won't acknowledge this, leaving me without any recourse to a refund/reclaim. Lesson learnt: Should have gone to apple store and bought it full price :(