(Gallowtree Gate, Leicester)
Offensive and rude standard of service.
I've been using Cex for about 10 years & have witnessed their level of service deteriorate however today will be the final straw.
Having a clear out at home & took a wireless keyboard / mouse set. Right from walking in the door it seemed the 'customer service advisor' (a term used very loosely..) was determined to find fault.
Offensive as it would hardly be worthwhile for me to try & sell a faulty low value item.
Firstly he seemed to insist that there was a problem with the battery cover until the supervisor stepped in & confirmed it was fine.
Then, probably out of small minded spite, he found a small cosmetic crack in the bottom of the keyboard & rejected it on this basis.
Took it to another nearby shop who brought it straight away.
I appreciate you are brand complacent Cex & so you assume that minimum wage customer service advisers are ok to offend customers. I can tell you however this is not acceptable.
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