We visited your lakeside branch on Saturday 25/01/2020 we exchanged some dvds for a voucher and with top up purchased a honour 10 mobile phone, after using the phone my partner noticed that the sound keep going while watching YouTube and Spotify, we new it was still in warrenty so brought back the phone on Saturday 15/03/2020 they had to do the usual checks on the phone we returned after 40 minutes to be told the phone was tampered with and the bottom right hand side of the phone had been 'pulled off' we explained that the phone hasn't been touched and because we still had warrenty we come back for you to fix it! Or a refund/exchange the staff members decided we're very rude and didn't want to help in the slightest! After reading alot of reviews on your website I have seen similar responses that it is the customers fault when the product hasnt been touched! I would like a responses and aren't checking the products correctly before being sold on and then blaming the customers for the damage! I would like a response back on the matter other wise it will be taken further action. Shauna