I bought a phone for $770 iPhone from CeX. Then I returned to my place of residence in remote NSW. I discovered that basic features on the phone did not work: earpiece speaker & all location services. Then the coronavirus lockdown began. CeX customer support refused to let me post the phone back to the store--a three hour drive away--demanding that because I bought it instore, I would have to return it instore, even though with the lockdown it was illegal for me to drive the 3 hours to the store. CeX support explained why I was not allowed to post the phone back for an assessment/repair/refund, they told me that because I had bought the phone after the lockdown, this meant I could not post it to them. I bought the phone before the lockdown.